Pool service,
finally
made easy.

GoFloaty LLC ("GoFloaty," "we," "us," or "our") is an Arizona limited liability company operating an online marketplace platform that connects pool service businesses ("Businesses") with independent pool service contractors ("Contractors"). GoFloaty is a marketplace facilitator and is not a party to any service agreement between Businesses and Contractors.

GoFloaty is currently in pre-launch and accepting waitlist registrations. These Terms govern your use of our website at gofloaty.com, our mobile applications (when launched), and all related services.

To use GoFloaty you must: (a) be at least 18 years of age; (b) be a legal resident of the United States; (c) have the legal authority to enter into a binding contract; and (d) not be prohibited from using our services under applicable law.

Contractors must additionally: (a) hold a valid driver's license; (b) consent to and pass a criminal background check; (c) consent to and pass an MVD driving record check; and (d) provide valid government-issued identity documentation. CPO certification and ROC (Registered Pool/Spa Contractor) licensing are optional but affect the contractor's credential tier badge (Copper, Silver, or Gold) displayed on their profile.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

GoFloaty reserves the right to suspend or terminate any account that we reasonably believe contains false or misleading information, or that is being used in violation of these Terms.

Businesses may post job listings describing pool service work needed, including service type, schedule, and property information. Businesses agree that all information posted is accurate. Gate codes and property access information provided by Businesses will be held securely and disclosed only to the hired Contractor.

Contractors may browse job listings and submit bids with their quoted price. By submitting a bid, Contractors represent that they are qualified to perform the described work, are available for the specified schedule, and agree to the platform fee structure.

GoFloaty is a marketplace facilitator. We do not employ Contractors, supervise work, guarantee job quality, or assume liability for services performed. Contractors are independent contractors, not employees or agents of GoFloaty.

All Contractors on the GoFloaty platform are subject to background screening conducted by Checkr, Inc. or a similar third-party provider, as well as MVD driving record verification and CPO certification verification. By registering as a Contractor, you expressly consent to these checks in accordance with the Fair Credit Reporting Act (FCRA) and applicable state law.

GoFloaty reserves the right to deny or revoke platform access based on background check results, at our sole discretion. We will provide required adverse action notices in compliance with the FCRA.

Background check results and associated data are handled in accordance with our Privacy Policy and applicable law. GoFloaty does not share individual background check results with Businesses beyond displaying a verified/not-verified status badge on Contractor profiles.

GoFloaty charges a platform fee on each completed transaction. Businesses are billed at the agreed job price plus a 10% platform fee. Contractors receive the agreed job price minus a 10% platform fee. GoFloaty retains the spread as its service fee. These fees are subject to change with 30 days' notice.

Upon hire confirmation, Business funds are held in escrow by our payment processor (Stripe, Inc.) and released to the Contractor upon job completion confirmation. Funds are automatically released 48 hours after a Contractor marks a job complete if no dispute is raised by the Business.

If a Business raises a dispute, escrow funds are frozen pending GoFloaty's review. GoFloaty's dispute resolution decision is final and binding. GoFloaty is not liable for disputed amounts beyond the funds held in escrow.

All payments are processed by Stripe, Inc. By using GoFloaty, you agree to Stripe's Terms of Service and Privacy Policy. GoFloaty does not store credit card or bank account numbers on its servers.

Businesses may rate and review Contractors after job completion. Ratings must reflect genuine first-hand experience. GoFloaty prohibits fake, misleading, or retaliatory reviews. GoFloaty reserves the right to remove reviews that violate these standards.

GoFloaty's forgiveness system allows Contractors to improve their ratings over time through demonstrated quality work. GoFloaty reserves the right to adjust or recalculate ratings scores at any time in connection with the operation of this system.

You agree not to:

• Circumvent the GoFloaty platform to arrange direct payments with matched counterparties for 12 months following any introduction made through GoFloaty
• Post false, misleading, or fraudulent job listings or bids
• Harass, threaten, or discriminate against any other user
• Use the platform for any unlawful purpose
• Scrape, copy, or reverse-engineer any part of the GoFloaty platform
• Share access credentials, gate codes, or property information outside the platform
• Solicit other users to leave the platform or use competing services

Violation of these prohibitions may result in immediate account termination and legal action.

All content on the GoFloaty platform — including the name "GoFloaty," all associated logos, software, design elements, and written content — is the intellectual property of GoFloaty LLC and is protected under U.S. and international intellectual property law. The "GOFLOATY" word mark is subject to pending USPTO trademark applications (Classes 035, 042, and 036).

You may not reproduce, distribute, modify, or create derivative works from any GoFloaty content without express written permission.

THE GOFLOATY PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. GOFLOATY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. GOFLOATY MAKES NO WARRANTY REGARDING THE QUALITY, RELIABILITY, OR SUITABILITY OF ANY CONTRACTOR OR JOB LISTING ON THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOFLOATY LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE PLATFORM. GOFLOATY'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES PAID BY YOU TO GOFLOATY IN THE 3 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

You agree to indemnify, defend, and hold harmless GoFloaty LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the platform, your violation of these Terms, or any services performed or received through the platform.

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be resolved by binding arbitration in Maricopa County, Arizona, under the American Arbitration Association Commercial Arbitration Rules. You waive any right to participate in a class action lawsuit or class-wide arbitration.

GoFloaty reserves the right to modify these Terms at any time. We will provide notice of material changes via email or prominent notice on the platform. Your continued use of the platform after changes take effect constitutes your acceptance of the revised Terms.

GoFloaty may suspend or terminate your account at any time, with or without cause, with or without notice. Upon termination, your right to use the platform ceases immediately. Sections 9–13 survive termination.

GoFloaty LLC ("GoFloaty," "we," "us," or "our") is an Arizona limited liability company operating a pool service marketplace platform at gofloaty.com. Our contact for privacy matters is Support@gofloaty.com.

• Account information: name, email address, phone number, role (business owner or contractor), and city/location
• Business information: company name, service address, customer lists (if imported via Skimmer, ProValet, or PoolBrain integration)
• Contractor information: CPO certification documents, government-issued ID, background check consent, MVD consent
• Property information: service addresses, gate codes, and property access details provided when posting jobs
• Payment information: processed by Stripe, Inc. — GoFloaty does not store credit card or bank account numbers
• Communications: messages sent through the in-app messaging system

• Device information (type, operating system, browser)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies (see Section 7)

• Background check results from Checkr, Inc. (criminal history, MVD records)
• Identity verification from Stripe Identity or similar provider
• Route software data imported from Skimmer, ProValet, or PoolBrain integrations with your explicit consent

GoFloaty uses the information we collect to:

• Operate, maintain, and improve the GoFloaty platform
• Verify contractor credentials and process background checks
• Facilitate job matching between Businesses and Contractors
• Process payments and manage escrow transactions
• Send transactional notifications (job alerts, hire confirmations, payment receipts)
• Provide customer support and resolve disputes
• Send waitlist updates and platform launch notifications (with your consent)
• Comply with legal obligations
• Detect and prevent fraud and abuse

We do not use your personal information for advertising on behalf of third parties. We do not sell your personal data to any third party.

Gate codes, property access details, and service addresses are treated as highly sensitive information. This data is:

• Encrypted at rest and in transit
• Shared only with the specific Contractor hired for a specific job
• Automatically revoked when a job ends or a hire is cancelled
• Never shared with other Contractors, third parties, or GoFloaty staff beyond what is required for platform operation
• Never used for any marketing or analytical purpose

GoFloaty shares your information only as follows:

• With the other party to a transaction: when a Business hires a Contractor, limited profile information and job-related details are shared between them
• With service providers: Stripe (payments), Checkr (background checks), Firebase/Supabase (infrastructure), Skimmer/ProValet/PoolBrain (integrations, with consent), Apple/Google (push notifications)
• For legal compliance: when required by law, court order, or to protect the rights and safety of GoFloaty users
• In a business transfer: in the event of a merger, acquisition, or sale of assets, with advance notice to affected users

We do not share your information with advertisers, data brokers, or any third party for their own marketing purposes.

Background check data collected for Contractor verification is subject to the Fair Credit Reporting Act (FCRA). GoFloaty complies with all FCRA requirements, including:

• Obtaining written consent before running any background check
• Providing a copy of the report and a summary of your rights if adverse action is taken
• Allowing you to dispute inaccurate background check information directly with Checkr

Background check results are retained only as long as necessary for platform operation and legal compliance, then securely deleted.

GoFloaty uses cookies and similar technologies to operate the platform, remember your preferences, and analyze usage. We use:

• Essential cookies: required for the platform to function (login sessions, security)
• Analytics cookies: to understand how users interact with the platform (Google Analytics or similar)

You can disable non-essential cookies in your browser settings. Disabling essential cookies may prevent the platform from functioning properly.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Waitlist data is retained until you unsubscribe or the waitlist closes. You may request deletion of your data at any time by contacting Support@gofloaty.com.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request deletion of your personal data (subject to legal retention requirements)
• Opt-out of marketing: unsubscribe from any marketing communications at any time
• Data portability: request your data in a portable format

To exercise any of these rights, contact us at Support@gofloaty.com. We will respond within 30 days.

California residents have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information GoFloaty collects, the right to delete it, and the right to opt out of the sale of your personal information. GoFloaty does not sell personal information. To exercise your CCPA rights, contact Support@gofloaty.com.

GoFloaty is not directed at children under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a child under 18, we will delete it promptly.

GoFloaty uses industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.

The GoFloaty platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on the platform at least 14 days before the changes take effect. Your continued use of GoFloaty after that date constitutes acceptance of the revised policy.